Perfect service

ShenZhen BetterPower Co., Ltd treats our suppliers as our parents who provide the source of living and treats our customers to be our close partners who grow up with us together. We provide fast and high quality service for our customers. Herewith we establish the customer service system as following:

Before sales service items as below:
Research and forecast the customers' demand.
Confirm the customers' demand through fully communicating with the customers.
Provide the samples and technical documents that customers need.


We also provide other service items for our customers, such as packing design, customers' sample testing, battery technical support, technical communication, battery knowledge training and etc.

After-sales service items are as below:
 Reply all the customers' inquiries within 30 min.
Take action the customers' complaint within 8 hrs, summit the complain report to our customers within 24 hrs.
Answer the relevant questions from our customers.
Provide the battery testing and the relevant technical report for customers.
Provide the technical and equipment document
 Provide the training of relevant battery performance and usage.
Investigate the customers' satisfaction per quarter.
 Evaluate and confirm the customers' demand.

We are looking forward to cooperating with all our suppliers and customers basing on mutual benefit and honest attitude.