Marketing operation in BetterPower consists of self-sale and OEM, which export to dozen of countries and area such as Europe, American, Australia, South Korea and Japan etc. The annual turnover in 2004 had been twice that of 2003 and successfully achieved another 100% increase in 2004.

A t BetterPower, customer service means more than after-sales support. In fact, our philosophy of customer service begins with the first time a potential customer makes contact with our company and continues long after the sale is complete. Our constant challenge is to go beyond the expectations of our customers to establish a successful long-term business relationship!

U pon initial contact, our highly trained sales and support staff make it a priority to investigate and forecast the requirements and demands of the potential customer. Various channels of communication such as email, phone, fax, and personal visits are employed to ensure that we understand every detail of the potential customer's requests and concerns. By providing samples, test data, specifications, packing design, and usage analysis our sales and support staff ensure the satisfaction of our customers before the sale - marking the beginning of our commitment to total customer satisfaction.

O nce the customer places an order with BetterPower, we become intimately concerned about the success of our client's endeavors. By exchanging knowledge, providing product training, and offering technical information exchange, we engage our resources to ensure our client's success and complete satisfaction with our products.

A fter the sale is complete, we make sure to remain in constant contact with our customer and respond to any concern within 8-hours with full resolution of issues within 24-hours. We are always available to answer questions, provide technical information, give testing and instrument data, and evaluate and confirm any requests our customers may have. It is our pleasure to update our customers on a quarterly basis as to our recent endeavors and inquire about their own. We like to consider our customers as loyal business partners and friends.

A t BetterPower, we warmly welcome visitors from overseas, and are available to help arrange travel, schedule, and itinerary to enhance your visit. Simply give us a call before your arrival and we will put everything in order - It's all part of our commitment to total customer satisfaction!